At INSONEOS, transparency, reliability, and excellent customer service are always our top priorities. You'll find concise answers to many important questions in our FAQs.
OFFERS AND DISCOUNTS
How do I get a personalized offer?
Send us your individual request to support@insoneos.de or via our support form and you get your personal offer from us within 24 hours.
How can I use my discount code?
Using all INSONEOS discount codes is very easy. Simply select the desired product in our shop, add it to your shopping cart and then enter your discount code at checkout. Your personal discount will be automatically deducted and you can complete your order.
PAYMENT AND SHIPPING
How can I pay at INSONEOS?
We offer a variety of secure payment options, including credit card, PayPal, and bank transfer, to ensure maximum flexibility.
How quickly will the shipment be processed?
We usually ship your order within 1-2 business days. Delivery time depends on the shipping provider and the availability of the product. We will keep you informed about the status of your order and the estimated delivery time.
What should I do if my delivery is damaged?
Should your delivery arrive damaged, please contact our support team immediately. Very important! All damage must be noted on the digital reader or delivery note by the logistics company before you sign for the package. Any damage that is only visible after unpacking or that affects the technical functionality must be reported to us within 24 hours to maintain your warranty against transport damage.
GENERAL QUESTIONS
Can I return the goods I ordered?
Returns of all goods are not possible.
Can I order from INSONEOS as a private customer?
We sell exclusively to companies, government agencies and other institutions. Orders from private customers are not possible.
How do I know that INSONEOS is trustworthy?
The statement that INSONEOS is reputable and trustworthy is not an exaggeration. Transparency, secure payment options, and the protection of customer data are top priorities.